Product Matters

Just the other day, I read a story about how LinkedIn hit 100M users. That's a great accomplishment, and one that they should be proud of. They also took the opportunity to thank their early adopters; the first million people (1%) to join by sending out an email. I got mine today. Things like this are a nice touch for users. People want to feel involved & acknowledged, and even a token acknowledgement like this can go a long way in terms of customer perception and loyalty. As a Product Manager, I applaud LinkedIn for recognizing its customers, and hope that we all--not just product managers, but all of us--can remember to acknowledge our clients, colleagues, partners, families, friends, and acquaintances more often.